CUSTOMISATION:
In case you're not sure about the size, you can Whatsapp or Mail us your measurements and we will customise the outfit as per your requirements.
Please Note: The customised orders shall not be exchanged, cancelled or refunded under any circumstances but only if there's a damage.
RETURN/EXCHANGE:
You can place you queries pertaining to return and exchange on the following:
Email address: info@javeencouture.com
Check the products when you receive them for missing item/damage etc.
Retain the packaging of the received item in case of discrepancies or damage.
We have a strict one time exchange policy per order. Following that the customer is liable to bare the shipping charges if they wish to exchange it for the second time.
We reserve the right to deal with each case of return or exchange, given the nature of the order.
No refunds shall be granted in case the customer has given incomplete or wrong shipping information.
Under the above mentioned cases, the logistics will be undertaken and borne by Onsara.
CREDIT NOTE:
Due to any reason if you don't want to keep the product, we will provide you with a Credit Note of equivalent amount to your purchase.
TERMS AND CONDITIONS:
Credit Note can be used by you during payment for next purchase on our website.
Credit Note can be used only once.
Credit Note will be valid till next 6 month from the time it's generated.
Please Note: We do not accept returns and make refunds if you do not like any product, we can only either exchange or give credit note.
REFUND/CANCELLATION:
Refund and cancellation will be initiated under the following cases:
If the product is damaged. The customer must send a picture of the damage within 7 days of receiving the order.
If there is a misprint or the design is distinctive as viewed on the website.
Refund shall be made available in 4-7 working days from the day of pick up.
REVERSE PICK-UP:
The option of reverse pick up can be availed in the areas of available pin codes. We shall arrange for the pick- up from the same place of delivery. The charges of the reverse pick up shall be borne by Javeen Couture.
There are chances that this option might not be available for a few pin codes. In such a case we request the customer to send back the product to us and the entire amount will be reimbursed within 4-5 working days.
Please Note:
For claiming refund, you have to send us the Picture on WhatsApp or Mail by highlighting the damage portion of outfit.
We will forward the picture to our production department.
If Production department feels that damage is due to negligence on part of our production and packaging team only then we will process your claim for refund.
Our return and exchange policy is not applicable on discounted products.
In the case of exchange: We shall arrange a pickup first, QC shall be done of the garment once it reaches our workshop, after it passed the QC ( quality check ) we shall send out the exchanged size package to you. Please note that this might 5-6 working days.
In case of store credit: We shall arrange a pickup first, QC shall be done of the garment once it reaches our workshop, after it passed the QC ( quality check ) we shall send you the store credit in the form of coupon code.
Please note in both the cases the store credit or the exchanged garment shall be sent after we receive the package in pristine condition only.
Note: Refund, Exchange or cancellation procedures can only take place within 7 days after the order is received